Breakfast served in the General Session Grand Ballroom

Over the past three years, QTECH IV has driven digital transformation across Federally Qualified Health Centers (FQHCs), equipping them to meet complex challenges with innovative solutions. This session offers a reflective look at the most impactful advancements achieved under QTECH IV—from EHR optimization to actionable population health analytics—and how these efforts have strengthened care for underserved communities. We’ll also look ahead to the future of QTECH: exploring next-generation technologies, policy shifts, and equity-driven digital strategies poised to shape the next phase of transformation.

Attendance is required for QTECH representatives from each Community Health Center.

Session Objectives:

Analyze trends in quality performance over the past three years across FQHCs, with a focus on how QTECH-supported tools (e.g., dashboards, analytics platforms, EHR enhancements) have driven measurable improvements in UDS and HEDIS metrics.

Identify key QTECH innovations that have enhanced clinical decision support, risk stratification, and care gap closure—translating directly into improved patient outcomes and streamlined quality reporting processes.

Explore case studies from peer health centers demonstrating successful implementation of QTECH-enabled quality initiatives, such as improved chronic disease management or social determinants of health (SDOH) integration.

Preview priorities for QTECH 5, highlighting how the next three-year grant cycle will build on past progress to advance digital equity, artificial intelligence, interoperability, and whole-person care across the safety net.

Digital Moves Track

This energizing session will explore the current state of our Network, spotlighting bold strategic moves, key partnerships, and innovations that reflect our commitment to health centers and the communities they serve. As we navigate a time of rapid change and complexity, this session will underscore how every decision—every move—is made with purpose, connection, and impact in mind. Gain insight into the priorities driving HCN forward, what to expect throughout the conference, and how we, together, are making every move count.

Discover how DAX (Dragon Ambient eXperience) is transforming clinical workflows by reducing documentation burden, boosting provider efficiency, and improving quality outcomes in CHCs. This interactive session will provide an overview of ambient documentation, the concept of “ambient notes,” and how AI-powered tools like DAX are enhancing patient-centered care while reducing burnout. A CHC spotlight will highlight real-world adoption and impact, while a live provider-patient demonstration will showcase DAX in action—from conversation to fully generated clinical note. The session concludes with a forward look at Epic’s DAX roadmap, including future features like automated medication updates, specialist visit documentation, and more.

Session Objectives:

Define DAX and understand how ambient clinical documentation integrates with the Epic EMR.

Identify best practices for using DAX to enhance provider documentation efficiency.

Understand how to interpret and leverage data to measure the impact of ambient tools on provider productivity.

Describe the emerging capabilities of DAX and its future potential for streamlining clinical care.

Join this interactive session to explore practical strategies for protecting and maximizing Medicaid revenue in today’s evolving funding landscape. A panel of financial and policy experts will share proven tactics to reduce revenue leakage, boost operational efficiency, and prepare for policy shifts. Walk away with actionable solutions to strengthen your health center’s financial stability and mission impact.

Session Objectives: 

Understand the current Medicaid funding landscape and its implications for health centers

Explore operational strategies from a CFO perspective to address inefficiencies and improve visit utilization and payer mix

Gain insights from a national expert on navigating policy uncertainty and preparing for funding shifts

Engage in a collaborative activity to identify and analyze revenue challenges at participants' own health centers

Examine innovative, data-driven approaches to reduce Medicaid revenue leakage and enhance patient enrollment and retention

Session Objectives:

Identify the most current and critical cybersecurity threats facing community health centers, including ransomware, phishing, and data breaches targeting electronic health records (EHRs).

Understand how cybercriminals operate, including common entry points, tactics, and motivations—especially in the healthcare environment.

Examine a real-world cybersecurity scenarios relevant to a health center or similar healthcare organization to illustrate impact, response, and recovery.

Assess the organizational impact of cyberattacks, including operational disruption, financial cost, regulatory implications (e.g., HIPAA), and reputational damage.

Learn actionable strategies and best practices to strengthen cybersecurity posture, including governance, staff training, multi-factor authentication, endpoint protection, and incident response planning.

This interactive 90-minute session brings together clinical, revenue, and value-based care leaders to walk through the full patient journey — from scheduling to documentation to billing—demonstrating how even small documentation choices can create a ripple effect across quality outcomes, reimbursement, and value-based payment performance. Attendees will explore common pitfalls and best practices in documentation, RCM, and value-based strategies—highlighting how aligned workflows and shared accountability can improve both patient care and financial sustainability in CHCs.

Session Objectives:

Explain how each stage of the visit impacts quality, reimbursement, and value-based success.

Recognize common documentation and coding errors and their financial and clinical impacts.

Explore strategies for cross-team collaboration to strengthen documentation workflows.

Apply lessons from CHC case studies to reduce denials and improve value-based performance.

 Join us for an intimate Mix and Mingle event giving Health Center Leadership the opportunity to network, engage and simply get to know your HCN Teams.

This informative session will provide healthcare IT professionals with essential insights into the evolving cyberthreat landscape. Attendees will learn about the latest risks facing health centers and explore practical strategies for improving cybersecurity, including incident response planning and ongoing monitoring. Through expert perspectives and real-world examples, participants will walk away with actionable steps to better protect their organizations.

Session Objectives:

Identify key cyberthreats such as ransomware, phishing, and nation-state attacks.

Understand effective tools and techniques for detection and response.

Learn best practices for incident response and continuous improvement.

In this interactive session, we go beyond prompt engineering to explore the practical, real-world applications of AI in HR. Tailored specifically for healthcare HR leaders, this workshop offers hands-on exposure to some of the most exciting and impactful AI tools being used today. Through guided demonstrations, participants will explore platforms like NotebookLM, Monday.com, Synthesia, and other cutting-edge generative AI solutions. Learn how to streamline HR workflows, reduce administrative burdens, enhance talent acquisition strategies, and supercharge learning and development initiatives.

This session will introduce the HCN Connect Client Success Model and demonstrate how it strengthens customer service communication, aligns with center priorities, and supports meaningful KPI-driven outcomes. Attendees will hear real examples from a participating health center, engage in strategic dialogue, and explore how shared goals, data tracking, and escalation paths enhance collaboration and accountability.

Session Objectives:

Understand the structure and intent of the HCN Connect Client Success Model, including how it strengthens customer service communication and accountability.

Learn how HCN partners with centers to align key performance indicators (KPIs) with strategic service goals.

Gain insight into the rollout process and what to expect as HCN Connect expands across the network.

See how platforms like Salesforce support tracking, transparency, and shared success metrics.

Hear real-world success stories from participating health centers and how HCN Connect helped improve response times, workflows, and patient engagement.

Explore opportunities for strategic dialogue, goal-setting, and establishing escalation paths for issue resolution.

This session serves as an introduction for new Health Center Board Members – and a refresher for those who are experienced – to their general and fiduciary responsibilities.  Participants will explore accountability as a Health Center Board Member, including what it means to have a “conflict of interest” and how to manage a conflict once it arises, as well as the role of the Board and how it differs from that of management. 

Session Objectives

Understand the board member’s fiduciary duties of care, loyalty and obedience. 

Identify strategies for managing conflicts of interest.

Understand the role of the Board vis-a-vis management.

3D Printing: The Next Giant Leap for Chairside Dentistry Part 1

Dental Tactics Lab

Steven Pine, DDS

Chief Dental Officer, Hawai’i Island Community Health Center

Barry Ronk

Lead Clinical Trainer, SprintRay

John Cox

Chief Growth Officer, SprintRay

DROPDOWN:

This two-part session led by SprintRay is a must-attend for any health center ready to embrace the future of dental care. Whether you're looking to elevate patient care or simply explore what's next in dentistry-these sessions are your launchpad.

Session Objectives:

Learn how to fabricate crowns, dentures, and nightguards in-house

See how low operating costs and user-friendly design make implementation easy

Get hands-on with state-of-the-art equipment

Discover how to respond faster to patient needs and streamline your workflow

This all-in-one session will break down how to tactically layer tools like eCheck-In, Fast Pass, Telehealth, Welcome Kiosks, and more into a unified, streamlined patient experience strategy. Attendees will gain a clear understanding of the specific uses and benefits of each tool. Whether you're planning your first rollout or refining an existing strategy, this session offers practical guidance and proven tactics to elevate the patient experience.

Session Objectives:

Outline uses and benefits of each tool

Track and report on ROI of PE tool portfolio

Discuss key roles needed for deployment

Hear from Centers who have been there/done that

This session will explore current talent trends, how data can be used to help leadership teams make informed talent management decisions, and tactics healthcare related entities are leveraging to improve recruitment and retention outcomes. We will discuss ways organizations can double down on culture, values, trust, inclusion and development with a focus on creating fulfilling work environments and building better managers.

Session Objectives:

Explore innovative and practical strategies community health centers across the U.S. are using to strengthen financial sustainability.

Examine how creative, nontraditional approaches to operations and management can improve profitability and resilience.

Identify emerging financial pressures and challenges on the horizon that may impact long-term margins and sustainability planning.

This session will pick up from the prior session, exploring the specific responsibilities of Health Center Board Members under the current Health Center Program Requirements.  Participants will engage in a discussion of recent developments in the federal compliance assessment process and will learn about high-risk areas, both generally and among the Program Requirements, along with tips to avoid such areas. Participants will further explore changes to the Health Center Program oversight agency – the Health Resources and Services Administration – and how those changes may impact the program and your health center. 

Session Objectives:

Identify the Board’s specific responsibilities related to the Health Center Program Requirements and the latest governance compliance issues affecting Health Centers.

Identify strategies to prevent or mitigate noncompliance in these requirements and high-risk areas.

Understand the current changes to HRSA within the overall federal health care landscape.

This two-part session led by SprintRay is a must-attend for any health center ready to embrace the future of dental care. Whether you're looking to elevate patient care or simply explore what's next in dentistry-these sessions are your launchpad.

Session Objectives:

Learn how to fabricate crowns, dentures, and nightguards in-house

See how low operating costs and user-friendly design make implementation easy

Get hands-on with state-of-the-art equipment

Discover how to respond faster to patient needs and streamline your workflow

Breakfast served in the General Session Grand Ballroom

Last year, we examined the transformative promise of Artificial Intelligence (AI) and the ethical questions it raises. One year later, AI is no longer theoretical—it’s showing up in workflows, clinical decision tools, and patient communications. This session focuses on how community health centers are moving from exploration to implementation, making tactical decisions that connect AI to their mission and day-to-day operations. We’ll explore where AI is actively improving access, quality, and efficiency—and where caution, governance, and trust-building are still essential. In this session we will share real examples, lessons learned, and the leadership strategies required to adopt AI responsibly and effectively. Every AI move matters—and this session will help you make them count.

In the current fast-moving regulatory environment, the rules, requirements and policies impacting the Health Center Program appear to change almost daily.  This session is designed to assist Health Center Board Members in understanding the latest developments in the legal landscape outside of the Health Center Program, which may impact health center operations. Participants will review various “hot” topics, which may include: Health Center Program funding and restrictions on use; the impact of Executive Orders on operations; the latest on cyber-security and breaches; changes to the 340B Discount Drug Pricing Program. This session is intended as an interactive “safe space” to discuss “real life” scenarios for participants to share their concerns – so come prepared with your questions! 

Session Objectives:

Be aware of “hot” issues that health centers face in the current healthcare environment.

Identify governance best practices to assist in addressing these issues as they arise.

Identify strategies for keeping the health center Board continuously advised of rapid changes in legislation, regulations and policies affecting health center governance and operations.

This session explores five years of progress through the FOCUS initiative, highlighting how Federally Qualified Health Centers (FQHCs) can lead HIV prevention and linkage-to-care strategies. Join us to learn about national trends, CHC-level best practices, and the powerful intersection of data, community, and research. You’ll hear from public health leaders, frontline CHC innovators, and researchers working to publish the story of our collective impact.

Session Objectives

Describe the four pillars of the Ending the HIV Epidemic (EHE) national strategy and their relevance in FQHCs.

Analyze national and local HIV testing trends from the FOCUS initiative and their impact on early detection and care linkage.

Apply promising practices from FQHCs implementing universal HIV screening and EMR-based workflows.

Understand the importance of data analytics and research dissemination in HIV prevention work.

Session Objectives:

Apply personalization best practices in Epic Wisdom to enhance clinical efficiency, including customizing defaults, favorites, and Storyboard elements.

Utilize key Epic tools such as SmartPhrases, SmartTexts, SmartSets, Speed Buttons, and Operatory IDs to streamline dental workflows.

Navigate and interpret dental reporting tools, including Dental Findings, Procedures, Dashboards, and the Dental Clinic Manager, to support data-driven decision-making.

Learn from peer experiences, exploring what’s working well at health centers and how dental teams are integrating behavioral health initiatives like PEARLS screening.

Engage with Epic’s product roadmap, gaining insight into upcoming features and improvements in the Wisdom platform.

Lunch served in the General Session Grand Ballroom

This essential general session brings together national leaders and frontline voices to discuss how recent executive orders are impacting FQHCs. The conversation will address key areas including:

Impacts to Medicaid, Medicare, and the Affordable Care Act marketplace

The looming fiscal cliff and what’s at stake for FQHC funding

Current policy issues and legislative priorities at the federal level

Implications for PPS (Prospective Payment System) rates and financial sustainability

Outlook for health centers over the next six months

First-hand perspectives from a clinician leader on care delivery challenges and workforce pressures

A dynamic, data-driven session featuring CHCs that have excelled in key UDS clinical quality measures. Participants will hear directly from peers about workflows, partnerships, and performance strategies that led to measurable improvement in colorectal cancer screening, hypertension control, and diabetes management. This session also features national collaborators supporting these efforts.

Session Objectives:

Understand real-world workflows and interventions driving success in UDS clinical quality measures (CRC, HTN, DM).

Learn from peer-led improvement strategies across diverse health center environments.

Explore national best practices and partner-supported innovations (e.g., Exact Sciences).

Identify actionable steps to replicate or adapt strategies in their own health centers.

Let’s Dance the Night Away! Dance through the decades during a fun-filled night. Enjoy a welcome reception, dinner, awards presentation, kids’ activities, and more. Dress to move and groove – resort casual attire and wear your best dancing shoes.

This session empowers healthcare IT leaders to transform ITSM into a strategic partner in patient-centered care. By focusing on end-user experience and aligning IT decisions with organizational goals, participants will learn practical strategies and gain actionable insights to enhance their ITSM practices, ultimately improving patient outcomes.

Session Objectives:

Understand the importance of end-user experience in healthcare IT.

Identify key strategies to integrate organizational goals into ITSM practices.

Explore case studies and examples of successful ITSM transformations in healthcare.

Develop actionable plans to implement patient-centered ITSM in participants' organizations.

Join this session as Teresa Smith shares best practices to bridge the gap between generational leadership.  She will explore what is important to each generation and why understanding different leadership styles is critical to the success of your business and your people.  Next you will learn what HR Professionals can do to build cross collaboration between leaders at different stages of their life-work journey to promote growth and trust across the organization.

Session Objectives:

Learn why leaders of different generations have different styles and how that impacts the culture and the well-being of the workforce.

How to strengthen relationships between leaders that have different backgrounds and experiences.

Best practices to promote growth and trust across the organization.

This presentation explores how healthcare organizations can improve financial performance by actively engaging with Epic dashboards across the revenue cycle. Dashboards provide real-time insight into process breakdowns, key performance indicators, and improvement opportunities. By making metrics part of daily workflows and empowering staff through training, organizations can boost accountability, reduce denials, accelerate payments, and drive long-term financial stability.

Session Objectives:

Identify key Epic dashboards relevant to different stages of the revenue cycle.

Interpret essential KPIs such as, denial rates, Days in AR, and clean claim rate.

Embed dashboard review into operational routines to support proactive problem-solving.

Develop a team culture of accountability and data literacy around revenue cycle metrics.

Recognize common pitfalls in dashboard usage and implement strategies to avoid them.

Understanding the tools available in the EHR to assist with managing value-based payment contracts will optimize your program productivity. In this session, participants will explore initiatives aimed at improving clinical and operational performance, including Managed Contract Patient Rosters, Clinical Optimization, HCC Risk Management, and Clinical Documentation Improvement. Each topic will explain the functionality to enhance the provider experience, the clinical support staff tools or opportunities, and to understand what is on the EHR Roadmap for value-based services.

Session Objectives: 

Explore approaches to Clinical Optimization, including storyboarding, provider scheduling, and pre-visit preparation.

Learn key components of HCC Risk Management using provider schedules, dashboards, and BPAs.

Review best practices for Clinical Documentation Improvement before, during and after patient visits.

Identify future use cases and opportunities for each focus area to drive ongoing improvement.

Dive into the world of cutting-edge data analytics and artificial intelligence in this dynamic session. Discover the latest updates in Cogito, learn how to leverage SlicerDicer Sidekick and Dashboard Insights for strategic data management, and explore the transformative power of AI. Through engaging presentations and live demos, you'll gain practical insights and skills to elevate your data-driven decision-making.

Session Objectives: 

Enhanced knowledge of Cogito's latest updates and how they can be leveraged for better data management and self-service analytics

AI-powered features within Epic enhance decision support and predictive analytics capabilities

The shift toward cloud-based infrastructures like Cogito Cloud and Nebula positions healthcare organizations for greater scalability, efficiency, and innovation

Hands-on experience through live demos, showcasing real-world applications

A streamlined employee management process plays a vital role in driving staff satisfaction—especially when it comes to the daily use of your EHR system. This session will explore key opportunities to optimize workflows for onboarding, training, system access, and offboarding. Attendees will gain insight into available tools and functionalities, learn how these enhancements can improve operational efficiency, and understand the practical steps needed for successful implementation.

Session Objectives: 

Master the Epic Onboarding and Offboarding Lifecycle: Navigate key stages and responsibilities from pre-boarding to exit.

Optimize Access and Training: Manage user setup and training using Epic-U and role-specific resources.

Mitigate Common Challenges: Apply best practices like checklists and automation to streamline transitions.

Ensure Data Security and Compliance: Safeguard systems with accurate input and timely access revocation.

Create an Actionable Improvement Plan: Develop steps to enhance processes and boost employee retention.

This hybrid panel highlights how FQHCs are successfully launching and sustaining primary care and dental residency programs. CHC leaders will share practical insights on building THCGME programs, academic partnerships, and workforce pipelines. Panelists will discuss lessons in funding, preceptorship, and long-term sustainability. A moderated discussion and live Q&A will explore operational strategies, challenges, and innovations—including integration of dental and specialty residencies. The session wraps up with actionable guidance for CHCs looking to develop or expand residency training.

Session Objectives:

Describe different models of CHC-based residency programs, including primary care and dental training tracks.

Identify key operational and financial considerations for launching or sustaining a THCGME or CHC-owned residency program.

Understand how CHCs are integrating academic partnerships, specialty care, and innovative preceptorship models into their residency designs.

Explore workforce strategies to recruit, retain, and mentor residents within community health pipelines.

Apply lessons from peer-led case studies to support program development, address sustainability, and expand training capacity.

Breakfast served in the General Session Grand Ballroom

In this energizing keynote, stress physiologist Dr. Rebecca Heiss reveals the best-kept secret to "managing" stress: the very pressures that keep you up at night can become your greatest competitive edge! Olympic athletes don't break world records at practice...They break records when the pressure is at its peak, and we can all learn to make our best tactical moves under stress as well. With the right mindset, stress can motivate and inspire us all to achieve new levels of performance while deepening our connection to one another and our purpose.

Through inspirational storytelling and by providing science-backed practical tools Rebecca will uncover how we can use stress to power us forward together, rising to new heights, no matter what challenges get thrown our way.